Our Company Details

Alfresco Collection Ltd
Company Registration Number: 15373243
Registered in: England and Wales
Address: 124 City Road, London, EC1V 2NX, United Kingdom
Phone: 0330 175 9558
Email: [email protected]

1. Website Usage and Eligibility

Use of our website is limited to individuals 16 years or older. By using our site, you agree to act lawfully and respectfully.

You agree not to:

  • Upload unlawful or offensive content

  • Disrupt or tamper with website functions

  • Use automated tools to scrape or extract data

  • Transmit malicious software

2. Ordering from Our Site

By placing an order, you agree to purchase the listed item(s) at the displayed price, including taxes and delivery fees.

Ensure your information is correct before submitting. Once submitted, this forms a legally binding contract. You’ll receive an email confirmation with order details.

3. Availability and Cancellations

Product availability may change. We reserve the right to cancel orders due to stock issues or unforeseen delays.

If cancelled, you’ll be promptly notified and offered a refund, credit, or the option to wait.

4. Payment Terms

All orders must be paid in full at checkout.
Currency: GBP (includes VAT where applicable)
Accepted Methods: Credit/Debit Cards, Shopify Payments

We do not store card data; payments are securely processed by third-party providers.

5. Promotional Offers

Promo codes must be used during checkout. Each offer may have unique terms displayed on our site or promotional materials.
Competitions may also be subject to additional terms.

6. Delivery Policy

Where we deliver: As listed on our website. For out-of-area delivery, contact us.

Delivery Includes:

  • Curbside drop-off (no indoor delivery or assembly)

  • Estimated times shown on site (subject to change)

Upon delivery:

  • A signature may be required

  • Missed delivery may result in return/redelivery charges

  • Inspect your goods and notify us within 24 hours if damaged (include photos)

7. Ownership and Risk

Ownership passes to you once full payment is received.
Responsibility (risk) passes once the item is in your physical possession.

8. Your Right to Cancel

Under UK law, you may cancel within 14 days of receiving goods.
Contact: [email protected]

Goods must be in original condition. Return shipping is your responsibility (unless the item is faulty).
Refunds are processed within 14 days of receiving returned goods.

9. Manufacturer’s Warranty

Some products include a manufacturer’s warranty. If applicable, you’ll receive details at purchase.

Warranty claims must be made with the manufacturer. Your statutory UK consumer rights are unaffected.

10. Limitations of Liability

We are not liable for:

  • Business losses or profit loss

  • Delays due to external factors (e.g. natural disasters, pandemics)

Our liability is limited to the value of the item, unless otherwise required by law (e.g., injury due to negligence).

11. Intellectual Property

All content belongs to or is licensed by Alfresco Collection Ltd.
You may use it for personal use only. Reproduction or commercial use is prohibited without permission.

Social sharing is allowed with credit—don’t misrepresent any affiliation.

12. User-Generated Content

By posting content using our brand or tags, you allow us to reuse it in our marketing or on social media.

You are responsible for ensuring content is yours and doesn’t violate any laws or rights.

13. Changes to These Terms

We may update these Terms at any time. Check before placing new orders.
The version in place at the time of purchase will apply.

14. Legal Stuff

Governing Law: England and Wales
Jurisdiction: English courts
These Terms represent the full agreement between you and Alfresco Collection Ltd.